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Coronavirus (COVID19)

Important update regarding COVID-19 Coronavirus

We have been carefully monitoring the ongoing global pandemic and risk posed to our customers and staff by the COVID-19 Coronavirus.  Rest assured, we are taking this extremely seriously and doing everything that we can to maintain business as usual wherever possible whilst taking all the necessary precautions.

 

From 3:00 pm on 25 March 2020 we have taken the decision to close all our dealerships until we are advised it is safe to re-open.

This decision has not been made lightly. However, we feel it necessary to ensure the safety of our customers and staff.

We are, as always, extremely grateful for your continued custom and we'd like to take this opportunity to update you on our actions.

If you are awaiting delivery of your new or used car, we will do whatever we can to support and keep you informed of our re-opening information as soon as it becomes available.

 

MOT tests and service bookings

PLEASE NOTE - ALL Service and MOT bookings from 25th March 2020 will need to be re-scheduled with immediate effect.

If your MOT is due during this period, the UK Government have issued an extension to your vehicles expiry date. More information on this can be found by clicking the link below. 

 

 

If you currently have a Service, MOT or Repairs booking in any of our Workshops, we will contact you in the upcoming weeks to re-schedule your booking electronically. We will also ensure you receive a notification of our re-opening date as soon as it is deemed safe to do so.

 

Pay securely over the phone

Any work carried out on your vehicle can be paid for online or by card over the telephone to reduce personal contact. Just ask our team how to do this and they will guide you through this simple process.

 

NHS and Key Workers

We recognise the current importance of keeping our NHS colleagues and other essential Key Workers, such as emergency services and carers, safely on the roads. With this in mind, we will prioritise you for Service, MOT and Repairs wherever possible. Please let us know if you fall into this category when speaking to us.

 

Your vehicle order

Should you be due to take delivery of a new or used vehicle in the coming weeks, our teams will be in contact with you to advise of progress and availability for collection or delivery of your vehicle.  For new vehicles, should your vehicle have not yet arrived into stock, we will continue to monitor its progress in the supply chain and will keep you informed to the best of our knowledge as to when you can expect to take delivery.

 

Motability customers

We are extremely mindful that some of our Motability customers may be considered high risk and therefore would like to work with you on a case-by-case basis.  Unfortunately, new vehicles cannot be delivered early if you are in an existing 3-year contract. However, if you are new to the Motability scheme we are able to bring forward your vehicle delivery subject to supply availability.  Please contact your retailer in the first instance.

 

Vehicle collection and delivery

If you are over 70 or in an at-risk category as specified by the Health authorities we will deliver your car back to your driveway. Due to the expected demand for vehicle collection and delivery, there may be limited availability of this option.

We will continue to update this page following any further Government guidance and we hope to have all three businesses back open as normal again in the near future.  If you have any other concerns or queries, please contact us by telephone, email or online chat. 

 

How do I contact West Riding Hyundai?

If you have any questions regarding our Coronavirus (COVID19) policy, we have a small digital response available to assist with any online queries.

Please note that during this time we are receiving a large volume of online enquires and our team may take longer than usual to get back to you.

 

 

As always, we are here if you need us.

- West Riding Hyundai -


West Riding Hyundai Colne

01282 526 796

West Riding Hyundai Manchester

0161 5190 796

West Riding Hyundai Bolton

01204 803 201