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At West Riding, we pride ourselves on customer service and customer satisfaction. As a family run business, we strive to ensure that each and every one of our customers receives the best experience possible. However, occasionally things don’t quite go according to plan. In most cases these things can be addressed and resolved at a local level. If you have a complaint about your purchase or experience you received at one of our Dealerships, the first point of contact should be the Dealer Principal at the dealership who sold or serviced your car.
If this does not lead to a desired outcome within 10 working days, we are pleased to refer you to Hyundai Motor UK, who will be able to assist further with your complaint.
If we are not able to resolve any finance related complaint within 90 working days, you may refer your dispute to the Financial Ombudsman Service. You can call their consumer helpdesk on 0800 023 4567 or visit their website at financial-ombudsman.org.uk. You can also email complaint.info@financial-ombudsman.org.uk or contact them by post at the Financial Ombudsman Service, Exchange Tower, London, E14 9SR.