At West Riding, we pride ourselves on customer service and customer satisfaction. As a family run business, we strive to ensure that each and every one of our customers receives the best experience possible. However, occasionally things don’t quite go according to plan. In most cases these things can be addressed and resolved at a local level. If you have a complaint about your purchase or experience you received at one of our Retailers, the first point of contact should be the Dealer Principal at the retailer who sold or serviced your car.
If this does not lead to a desired outcome within 10 working days, we are pleased to refer you to Hyundai Motor UK, who will be able to assist further with your complaint.