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At West Riding, we pride ourselves on customer service and customer satisfaction. As a family run business, we strive to ensure that each and every one of our customers receives the best experience possible. However, occasionally things don’t quite go according to plan. In most cases these things can be addressed and resolved at a local level. If you have a complaint about your purchase or experience you received at one of our Dealerships, the first point of contact should be the Dealer Principal at the dealership who sold or serviced your car.
If this does not lead to a desired outcome within 10 working days, we are pleased to refer you to Hyundai Motor UK, who will be able to assist further with your complaint.
If we are not able to resolve any finance related complaint within 90 working days, you may refer your dispute to the Financial Ombudsman Service. You can call their consumer helpdesk on 0800 023 4567 or visit their website at financial-ombudsman.org.uk. You can also email email@example.com or contact them by post at the Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Hyde Time Limited t/a West Riding Hyundai
Registered Company No:05761181Register Office: North Valley Road Garage, Windsor Street, Colne, BB8 9LJVAT Reg: 882 8106 06VC: 497010
Hyde Time Limited t/a West Riding Hyundai is an appointed representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows Hyde Time Limited t/a West Riding Hyundai to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.